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Meeting patient needs in this respect requires the following: understandable, detailed information regarding medications, physical limitations, dietary needs, etc; coordinate and plan ongoing treatment and services after discharge; and provide information regarding access to clinical, social, physical, and financial support on a continuing basis. Clinicians and patients should communicate effectively and share information. A place quiet, peaceful, neat, clean, and private, if necessary.
Try the best to avoid unexpected patient events and actively deal with them once they occur. Multimedia Appendix 1 Search strategy. References Drevs F, Hinz V. Who chooses, who uses, who rates: the impact of agency on electronic word-of-mouth about hospitals stays. Health Care Manage Rev ;39 3 Wisdom of patients: predicting the quality of care using aggregated patient feedback. Effects of the physician payments sunshine act on the patient experience and perception of care amongst neurosurgeons: a comparative study of online PRW ratings and industry payments.
Clin Neurol Neurosurg Jan; The role of social media around patient experience and engagement. Harnessing the cloud of patient experience: using social media to detect poor quality healthcare. Popularity of internet physician rating sites and their apparent influence on patients' choices of physicians. Parental awareness and use of online physician rating sites. A mixed-methods analysis of patient reviews of hospital care in England: implications for public reporting of health care quality data in the United States.
Unhappy patients are not alike: content analysis of the negative comments from China's good doctor website. Patients' evaluations of health care providers in the era of social networking: an analysis of physician-rating websites. Online physician reviews in female pelvic medicine and reconstructive surgery: what do patients really want? Female Pelvic Med Reconstr Surg ;24 2 From the closest observers of patient care: a thematic analysis of online narrative reviews of hospitals.
A large-scale quantitative analysis of latent factors and sentiment in online doctor reviews. Collecting and analyzing patient experiences of health care from social media. Use of sentiment analysis for capturing patient experience from free-text comments posted online.
Twitter analysis of the orthodontic patient experience with braces vs invisalign. Angle Orthod May;87 3 Patient-centred healthcare, social media and the internet: the perfect storm? The patient experience and health outcomes. N Engl J Med Jan 17; 3 Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. England's experience incorporating 'anecdotal' reports from consumers into their national reporting system: lessons for the United States of what to do or not to do?
Challenges to the credibility of patient feedback in primary healthcare settings: a qualitative study. What does patient feedback reveal about the NHS? A mixed methods study of comments posted to the NHS choices online service. Patient complaints about hospital services: applying a complaint taxonomy to analyse and respond to complaints. Patient complaints in healthcare systems: a systematic review and coding taxonomy. Developing embedded taxonomy and mining patients' interests from web-based physician reviews: mixed-methods approach.
Picker: Patient Centred Care Improvement. National Voices. How to build up the actionable knowledge base: the role of 'best fit' framework synthesis for studies of improvement in healthcare. Ministry of Solidarity and Health. Development of a framework for person-centred nursing.
J Adv Nurs Dec;56 5 The quality of care. How can it be assessed? J Am Med Assoc ; 12 What are the core elements of patient-centred care? A narrative review and synthesis of the literature from health policy, medicine and nursing. J Adv Nurs Jan;69 1 Patient-centered care and outcomes: a systematic review of the literature. Med Care Res Rev Aug;70 4 Using thematic analysis in psychology. Qual Res Psychol ;3 2 Measuring patient-perceived quality of care in US hospitals using Twitter.
Development and testing of a text-mining approach to analyse patients' comments on their experiences of colorectal cancer care. What Affects Patient Dis satisfaction? What do patients say about their physicians? An analysis of narrative comments posted on a German physician rating website.
Health Policy Oct; 1 Feasibility of real-time satisfaction surveys through automated analysis of patients' unstructured comments and sentiments. Qual Manag Health Care ;21 1 What patients say about their doctors online: a qualitative content analysis. Long-term doctor-patient relationships: patient perspective from online reviews. Tweets about hospital quality: a mixed methods study. What do patients think about dental services in Quebec?
Analysis of a dentist rating website. Can social media be used as a hospital quality improvement tool? Online Patient Ratings of Hand Surgeons. J Hand Surg ; Exploring patient perceptions of healthcare service quality through analysis of unstructured feedback. Expert Syst Appl Apr; Online patient-reported reviews of Mohs micrographic surgery: qualitative analysis of positive and negative experiences. Cutis Feb;99 2 :EE Hard internet truths: 34, online reviews reveal what patients really want from doctors.
J Med Pract Manage ;31 5 A cross-sectional study assessing the association between online ratings and clinical quality of care measures for US hospitals: results from an observational study. Towards an international classification for patient safety: key concepts and terms. Wales NHS. What Matters to Patients? Sofaer S, Firminger K. Patient perceptions of the quality of health services.
Annu Rev Public Health ; A theory of human motivation. Psychol Rev ;50 4 Physician rating websites: what aspects are important to identify a good doctor, and are patients capable of assessing them? A mixed-methods approach including physicians' and health care consumers' perspectives.
Collecting data on patient experience is not enough: they must be used to improve care.
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